Privacy Policy

Introduction

fusion-teach Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

When you engage with our services, visit our website, or communicate with us, you entrust us with certain information. We take this responsibility seriously and are transparent about what we collect and why.

Information We Collect

We collect information that you provide directly and information gathered automatically when you use our website.

Information You Provide

• Contact details including name, email address, and postal address
• Property information relevant to renovation projects
• Communication records including emails and consultation notes
• Payment information processed through secure third-party providers
• Feedback and testimonials you choose to share

Information Collected Automatically

• Device information such as browser type and operating system
• Usage data including pages visited and time spent on site
• IP address and approximate geographic location
• Referral source showing how you found our website

How We Use Your Information

Your information enables us to deliver our services effectively and improve your experience. Specifically, we use it to:

• Respond to your enquiries and provide consultation services
• Prepare quotes, contracts, and project documentation
• Manage ongoing projects and communicate progress
• Process payments and maintain financial records
• Send relevant updates about services you have expressed interest in
• Improve our website and service offerings based on usage patterns
• Comply with legal obligations and resolve disputes

Information Sharing

We do not sell your personal information. We share information only in limited circumstances:

• Service providers: Trusted partners who help us operate our business, such as accounting software providers and email platforms, under strict confidentiality agreements
• Trade partners: Licensed tradespeople and suppliers involved in your specific project, limited to information necessary for their work
• Legal requirements: When required by law, court order, or to protect our legal rights
• Business transfers: In connection with any merger, acquisition, or sale of company assets, with continued protection of your information

Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission using SSL/TLS protocols
• Secure cloud storage with access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Physical security measures at our offices

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Project records are retained for seven years after project completion for warranty and legal purposes
• Financial records are retained as required by Australian taxation law
• Marketing preferences are retained until you withdraw consent
• Website analytics data is retained for 26 months

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, contact us using the details below. We will respond within 30 days.

Cookies

Our website uses cookies and similar technologies. For detailed information, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via our website or direct notification where appropriate.

Contact Us

For privacy-related enquiries or to exercise your rights, please contact:

Privacy Officer
fusion-teach Pty Ltd
Level 12, 456 Collins Street
Melbourne VIC 3000
Email: [email protected]